Cultural Care Au Pair

International Care Ltd (“ICL”), Haldenstrasse 4, 6006 Lucerne, Switzerland is the controller of the personal data you disclose to us and therefore responsible for your personal data under applicable laws.

ICL is committed to protecting the privacy of our customers. The ICL privacy policy (the “Privacy Policy”) applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted through our websites (our “Websites”) and any mobile sites, applications, widgets, and other mobile interactive features (collectively, our “Apps”), through our official social media pages that we control (our “Social Media Pages”) as well as through HTML-formatted email messages that we send to you (collectively, including the Social Media Pages, Apps and Websites, the “Sites”). By visiting the Sites, you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use the website or submit any personal information.

2. Personal Information WHAT PERSONAL INFORMATION DO WE COLLECT?

“Personal Information” is information or pieces of information that could allow you to be personally identified such as: • Name • User name • Postal address (including billing and shipping addresses) • Telephone number (including home and mobile phone numbers) • Email address • Credit and debit card number • Profile picture • Social media account ID • Screen name • Shopping habits • Preferences • Country of residence • IP Address • School name and address • Company name and address • Preferred educational courses • Preferences • Browser and device information • Server log file information • Information collected through cookies, pixel tags and other technologies • App usage data • Demographic information and other information provided by you • Location information • Aggregated information

HOW DO WE COLLECT PERSONAL INFORMATION?

We and our service providers may collect Personal Information in a variety of ways, including: • Through the Sites: We may collect Personal Information through the Sites, e.g., when you sign up for a newsletter or make a purchase. • Offline: We may collect Personal Information from you offline, such as when you contact customer service. • From Other Sources: We may receive your Personal Information from other sources, such as public databases; joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles. • Through your browser or device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the Sites function properly. • Through server log files: Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Sites, along with the time of the visit and the page(s) that were visited. • Using cookies: Cookies allow a web server to transfer data to a computer or device for recordkeeping and other purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. For detailed information about the cookies we use and the purposes for which we use them, please see our cookies policy. • Through your use of an App. When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number. • From you: Information such as date of birth, gender and zip code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information. • Physical Location: We may collect the physical location of your device. In some cases, we may use a third party payment service to process purchases and/or collect donations made through the Sites. In these cases, your Personal Information may be collected by this third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s use or disclosure of your Personal Information.

HOW DO WE USE PERSONAL INFORMATION?

We may use Personal Information: • To respond to your inquiries and fulfill your requests, such as to send you newsletters or to respond to your questions and comments. • To send administrative information to you, for example, information regarding the Sites and changes to our terms, conditions, and policies. Because this information may be important to your use of the Sites, you may not opt-out of receiving these communications. • To complete and fulfill your purchase and/or your donation, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service. • To provide you with updates and announcements concerning our products, promotions and programs and to send you invitations to participate in special programs. • To allow you to contact and be contacted by other users through the Sites, as permitted by the applicable Site. • To permit you to participate on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including our Social Media Pages). • For our business purposes, such as analysing and managing our businesses, market research, audits, developing new products, enhancing our Sites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the Sites experience and content based on your past activities on the Sites, and gauging customer satisfaction and providing customer service (including troubleshooting in connection with customer issues). • We use information collected by browsers or your device for statistical purposes as well as to ensure that the Sites function properly. • For detailed information about the purposes for which we use cookies, please see our cookies policy. • We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. • Your personal data will be processed by ICL both within and outside the EU/EEA/Switzerland, primarily for the purpose of completing your booking, providing you with the products and services that you have ordered (including travel insurance coverage), and for customer service and marketing activities. Because our servers are located in the US, our sales teams are based in local offices globally, our head office is in Switzerland, we may share your personal data with our corporate affiliates, claims handlers and business partners both within and outside the EU/EEA/Switzerland. The business partners that we share information with are only such that need access to the Personal Information to process the order that you have placed on the Sites, such as transportation assistance, accommodation, or schools, and they will only receive the information necessary for that purpose. No business partner will receive your Personal Information for their own marketing purposes. Please note that the claims handlers and business partners may change from time to time. ICL processes your personal data in compliance with applicable privacy and data protection legislation. By using our Sites, you acknowledge and consent to these potential transfers. You should be aware that many countries outside the EEA do not afford the same legal protections to personal information as countries within the EEA. Transfers will be made in accordance with the applicable legislation and we will take all necessary measures to ensure that third parties involved will provide an adequate level of protection. Any future hosting/processing organisation that we use in relation to the Sites will be required to do the same.

3. Security

We use reasonable organisational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section.

4. Access, Modification and Choices

We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. • If at any time you wish to stop receiving marketing communications from us, the easiest way to do so would be to use the unsubscribe feature in the marketing communication you received. You may also let us know by emailing, calling or writing to us using the contact information listed below in the “Contact Us” section. In your request, please indicate that you wish to stop receiving marketing communications from us. • In addition, we will not disclose your Personal Information to third parties, including our subsidiaries, for the third party's direct marketing purposes if we have received and processed a request from you that your Personal Information should not be shared with third parties for that purpose. If you would like to submit such a request, please contact us. Please clearly indicate that you request that we do not disclose your Personal Information to our subsidiaries and/or other third parties for their direct marketing purposes. Please note that changes may not be effective immediately. We will endeavour to comply with your request(s) as soon as reasonably practicable and in no event later than 30 days after we received your request. Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages. • To review, correct, update, suppress, delete or otherwise limit our use of your Personal Information that has been previously provided to us, please contact us and clearly describe your request. In your request, please make clear what information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. We will try to comply with your request as soon as reasonably practicable. Note that despite our efforts, there may be residual information that will remain within our databases and other records, which will not be removed or changed. Further, please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).

5. Third Party Sites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which ICL Sites contain a link. The inclusion of a link on ICL Sites does not imply endorsement of the linked site by us or by our affiliates. Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this Privacy Policy. We have no control over, and shall not be responsible for, any third party’s use of information that you provide through use of this functionality. We are also not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

6. Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy.

7. Use Of Sites By Minors

If you are over the age of 16 but under the age of 18, you should review the terms of this Privacy Policy with your parent or guardian to make sure you both understand them. Although we are not responsible for determining the age of our users, we may carry out verification checks. If we learn that we have collected information from an individual under the age of 16 without parental consent, then we will delete that information as soon as possible and may disable that individual’s access to the applicable website. In order to participate on the programme you have to be at least 18. For the protection of minor’s privacy, we require parental consent from users who wish to apply to the programme prior to turning 18.

8. Sensitive Information

We generally ask that you do not send us, and you do not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the Sites or otherwise to us. In specific exceptions, such as insurance requests, we will make clear how you can do this securely.

9. Updates To This Privacy Policy

We may change this Privacy Policy. Please take a look at the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on a Site. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

10. Contact Us

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you: • don't want to be contacted in the future by us; • would like to find out what information we have about you, would like a copy of the personal information which we hold about you (You may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs) • if you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant; • wish to report any breaches of the Privacy Policy. If you have any questions or complaints about this Privacy Policy, please contact us by clicking here. We will investigate any complaint, and notify you of our decision in relation to the complaint, as soon as practicable after it is received.


COOKIEBELEID

Wat Is Een Cookie?

Cookies zijn kleine tekst- of gegevensbestanden die op uw computer of mobiel apparaat (zoals een smartphone of tablet) worden opgeslagen als u onze Sites bezoekt. Een cookie bevat doorgaans de naam van de website waar de cookie vandaan komt, de ‘looptijd’ van de cookie (bijvoorbeeld hoe lang de cookie op uw apparaat blijft opgeslagen) en een waarde, doorgaans een willekeurig gegenereerd uniek nummer.

Waar Gebruikt Cookies Voor??

We maken gebruik van cookies om het bezoek aan onze Sites te vergemakkelijken en onze Sites en producten beter te laten aansluiten bij uw interesses en behoeften. Cookies helpen hierbij omdat websites deze bestanden kunnen lezen en schrijven, wat het mogelijk maakt om u en belangrijke informatie over u te herkennen zodat de website prettiger in gebruik wordt (bijvoorbeeld door uw voorkeursinstellingen te onthouden).

Cookies kunnen ook worden ingezet om uw toekomstige activiteiten en ervaringen op onze Sites te versnellen. Daarnaast maken we ook gebruik van cookies om anonieme, geaggregeerde statistieken te verzamelen waarmee wij kunnen zien hoe bezoekers onze Sites gebruiken en die ons helpen bij het verbeteren van de structuur en inhoud van onze Sites. Op basis van deze informatie kunnen wij u niet persoonlijk identificeren.

Van Welke Typen Cookies Maken We Gebruik?

Op onze Sites worden twee typen cookies gebruikt, genaamd "sessiecookies" en "blijvende cookies". Sessiecookies zijn tijdelijke cookies die op uw apparaten blijven opgeslagen totdat u de Site verlaat. Een blijvende cookie blijft veel langer op uw apparaat opgeslagen of totdat u deze handmatig verwijdert (hoe lang de cookie op uw apparaat zal blijven staan, is afhankelijk van de lengte of "looptijd" van de specifieke cookie).

COOKIES VAN DERDEN

Tevens werken we samen met een aantal derdenpartijen die bij uw bezoek aan onze Sites mogelijk ook cookies op uw apparaat opslaan om u hun diensten te kunnen leveren. Voor meer informatie over deze cookies, evenals informatie over het uitschakelen ervan, verwijzen we u naar het privacybeleid van deze partijen.

Van Welke Cookies Maken Wij Gebruik?

Hieronder vindt u een opsomming van de verschillende typen cookies die op Sites van International Care Ltd gebruikt kunnen worden. Houdt u er rekening mee dat de voorwaarden in ons Privacybeleid van toepassing zijn en een aanvulling zijn op dit Cookiebeleid indien de door de cookies verzamelde informatie ook persoonlijke gegevens bevat.

FUNCTIONELE COOKIES

Functionele cookies zijn noodzakelijk om de Sites goed te laten werken en zorgen ervoor dat u gebruik kunt maken van de daarop geïnstalleerde diensten en functies. Zonder deze absoluut essentiële cookies werkt de website niet naar behoren en krijgt u wellicht geen toegang tot bepaalde diensten en functies van de Site.

  • Sessie - Sessiecookies worden gebruikt om de juiste staat van de website te behouden. - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Load balancing - Load balancing-cookies worden gebruikt om het sitebezoek wereldwijd te distribueren en het servergebruik te verlichten - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Gebruikers-ID - Gebruikers-ID-cookies worden gebruikt om gebruikers alleen hun eigen informatie te tonen - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Beveiliging - Beveiligingscookies worden ingezet voor beveiligingstoepassingen en –controles - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
VOORKEURENCOOKIES

Voorkeurencookies verzamelen informatie over uw persoonlijke keuzes en voorkeuren en stellen ons in staat om uw taal- en andere lokale instellingen te onthouden en de Site hierop aan te passen.

  • Taal - Taalcookies worden gebruikt om de taal op te slaan die de gebruiker heeft geselecteerd en de juiste opties te tonen. - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Locatie - Het adres (bij benadering: stad, provincie, land, postcode) van de gebruiker, zoals bepaald door het IP-adres, wordt opgeslagen om automatisch het juiste land te selecteren en de kantoren en informatiebijeenkomsten in de desbetreffende regio te tonen - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Mobiel - Indien de gebruiker de Site vanaf een mobiel apparaat bezoekt, wordt door middel van een cookie geregistreerd of de reguliere website is geopend (waarbij de Flash-plugin is ingeschakeld) of dat de mobiele Site zonder Flash wordt bekeken - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Referentiesite - De referentiesite-cookie wordt geregistreerd om de voorkeuren van de gebruiker beter te begrijpen - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Laatste bezoek en activiteit - De datum van het laatste bezoek, de laatste activiteit en andere gegevens worden opgeslagen om de gebruiker te informeren over bijvoorbeeld paginawijzigingen sinds het laatste bezoek en om de voorkeuren van de gebruiker beter te kunnen begrijpen - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Recent bekeken video - De datum en titel van recent bekeken video’s worden opgeslagen om een beter begrip te hebben van de voorkeuren van de gebruiker - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Flash-cookies - Flash-cookies zijn noodzakelijk om audio- en video-inhoud te kunnen afspelen - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Flash-cookies zijn noodzakelijk om audio- en video-inhoud te kunnen afspelen - Paginageschiedeniscookies worden toegepast om bij te houden welke reeks pagina’s de bezoeker heeft bekeken. Indien de gebruiker een foutmelding krijgt tijdens het bezoeken van de Site, wordt de cookie-informatie opgeslagen in een logbestand voor het registreren en oplossen van het probleem. - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
TRACKINGCOOKIES VOOR SOCIAL-PLUGINS

Deze cookies worden gebruikt om leden [en niet-leden] van sociale netwerken te volgen voor marktonderzoeksanalyse en productontwikkeling.

  • Facebook - Dergelijke cookies worden gebruikt om Facebook-leden [en niet-leden] te volgen voor marktonderzoeksanalyse en productontwikkeling. - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
ANALYTICS-COOKIES

Analytics-cookies verzamelen informatie over uw gebruik van de website en stellen ons in staat de werkwijze van de site te verbeteren. Analytics-cookies informeren ons bijvoorbeeld over de meest bezochte pagina’s op de Site, helpen ons bij het ontdekken van mogelijke problemen die u ondervindt bij het bezoeken van de Site, en tonen aan of onze advertenties effectief zijn. Dit maakt het voor ons mogelijk om algemene patronen in het sitegebruik te herkennen, het gaat hier niet om het gebruik van een individuele bezoeker.

  • Google analytics - Google Analytics-cookies aggregeren en verzamelen statistische data om de presentatie en de navigatie van de Site te verbeteren. Google voorziet de geaggregeerde gegevens van demografische statistieken en interesse-gegevens, opdat we onze bezoekers beter kunnen begrijpen. Aanpassen cookie-voorkeuren - https://tools.google.com/dlpage/gaoptout
MARKETINGCOOKIES

Deze advertentiecookies worden gebruikt voor marketingdoeleinden:

  • Advertentie - Verzorgen gedrags- en gerichte advertenties. - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Marktanalyse - Voeren marktanalyse uit. - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Campagne / promotie - Meten de effectiviteit van een campagne. - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
  • Fraudedetectie - Sporen klikfraude op. - Aanpassen cookie-voorkeuren: Accepteren/weigeren via browserinstellingen
Hoe Pas Ik Mijn Cookievoorkeuren Aan?

Hoewel de meeste internetbrowsers in eerste instantie automatisch cookies accepteren, is het bij de meeste mogelijk om de instellingen te wijzigingen zodat u bepaalde cookies kunt blokkeren of een melding kunt krijgen indien cookies naar uw apparaat worden verstuurd.

Naast de hierboven genoemde opties kunt u op elk gewenst moment cookies van de Site weigeren, accepteren of verwijderen door de instelling in uw browser te openen en of te activeren. Informatie over het inschakelen, uitschakelen of verwijderen van cookies kunt u vinden op de website van uw internetbrowser via het helpmenu.

Houdt u er rekening mee dat, indien cookies uitgeschakeld of verwijderd zijn, mogelijk niet alle functies van de Site naar behoren werken. Wellicht kunt u bepaalde onderdelen van de Site niet bezoeken of kunt u geen gepersonaliseerde informatie ontvangen tijdens het bekijken van de Site.

Indien u gebruik maakt van verschillende apparaten (bijvoorbeeld uw computer, smartphone, tablet etc.) om toegang te krijgen tot de Sites en deze te bekijken, moet u de instellingen van elke browser op elk apparaat aanpassen om uw cookievoorkeuren in te stellen.

Indien u alle cookies wilt verwijderen die verzonden zijn door de websites die u heeft bezocht, kunt u deze links bezoeken. Hier kunt u programma’s downloaden die cookies wissen:

  • http://www.lavasoftusa.com/products/ad-aware_se_personal.php
  • http://www.spybot.info/en/download/index.html
  • http://www.webroot.com/consumer/products/spysweeper/
Pixeltags

Een aantal van de pagina’s die u op de Site bezoekt, verzamelt mogelijk ook informatie door middel van het gebruik van pixeltags (ook wel clear gifs) genoemd. Deze kunnen gedeeld worden met derdenpartijen die onze promotionele activiteiten en website-ontwikkeling direct ondersteunen. Informatie over het gebruik van onze Sites door onze bezoekers kan bijvoorbeeld gedeeld worden met onze advertentiepartner om banners op onze websites te optimaliseren. Aan de hand van de informatie die wordt verzameld door middel van deze pixeltag bent u niet persoonlijk identificeerbaar, hoewel deze wel gelinkt kan worden aan uw persoonlijke informatie.

Neem Contact Met Ons Op

Indien u vragen heeft over dit Cookiebeleid kunt u contact met ons opnemen.

Handige links